Upon placing an order, the package will be shipped within 10 business days.

Our online department is closed holidays and weekends. We do not ship during holidays, weekends, or planned closures.

Certain designs, especially new arrivals, have estimated shipping dates indicated in their product listing. We aim to help you plan accordingly by showing transparency on the shipping information.

While Philthy Ragz is a well-trusted brand, we are currently working as a small team that creates, produces, and packages your orders in-house. We're excited to continue improving your shipping experience with us!

Once the order has been processed and handled, you will receive an email with the tracking number. You may then track your order via www.usps.com.

• Philthy Ragz does not issue refunds.
• Designs can be returned / exchanged for same amount purchased.
• Designs bought at a discounted / on-sale price are not eligible for returns.
• Returned design must be in pristine condition; any signs of damage, wear, alteration, or washing will not be eligible for return.
• All tags and accessories included in the package must be returned with the design.
• Returned design must be received within 10 calendar days from delivery date.
• If the above policies are not met, the package will be returned with no credit issued.
• If all return requirements are met, an online store credit code will be delivered via email within 5 business days.
  

1. Securely pack the design (and other included items) in the same or comparable packaging.
2. Include the return postcard with the completed form (including a checkmark indicating your preference whether you wish to receive a store credit or exchange the design).
3. Ship your package to the address indicated below.