FAQs
What is your return policy?Web orders are eligible for full online credit or exchanges for online product if returned within 10 days of receipt of order, and meets all requirements stated on the return sheet sent with your package. Returns take UP TO FIVE business days to process. Sale, discounted and special order items are FINAL SALE, in which case they are NOT eligible for refund, exchange or store credit.
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How do I send my return back?
Philthy Ragz Returns
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When will my item ship?All orders are shipped Tuesday through Friday. Our online department is closed Saturday through Monday. We do not ship on any Holidays. Processing times have been extended to 14-21 business days. Please note, some items may be PRE- ORDER and will NOT ship until the date specified. Once orders are received, on average shipping is 14 business days, depending upon your location. Expedited shipping is available upon request. Please telephone (310) 910-0891, have the order number, first and last name available.
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How can I track my order?Once the order has been processed and handled, you will receive an email with the tracking number. You may then track your order via www.usps.com.
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Does my order require a signature?Only expedited orders require signature. Orders that have not been expedited do not require a signature unless requested by the customer. All express orders do require a signature per the guidelines set forth by the United States Postal Service.
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Where is PHILTHY RAGZ located?Philthy Ragz is nestled in the heart of downtown Inglewood, CA. Our store is located at 201 S Market St, Inglewood, CA 90301. |
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